CommandTrack

Manager and advisor workspace for staffing, discrepancies, tracking visibility, and dealership-level reporting.

Manager / Advisor Sign-In

Use your work email or advisor number to send a one-time code to your saved work email.

Work email or advisor number

Enter your work email or advisor number to send a one-time code to your saved work email.

Stay signed in on this device

Signed in

Create a passkey for faster sign-in

You can save a passkey on this device now and still use your email code whenever you need it.

AI Chat

Ask grounded policy, SOP, FAQ, and pay-plan explainer questions. Live technician and team data chat is not enabled here yet.

Start a new chat or open a recent session.

Chat answers will appear here with citations and source strength.

Ask a policy or SOP question

Dashboard

Quick KPI summary for closed management-report data in the selected date range.

Month

Start Date

End Date

Total Sales

-

Manager Goal

Monthly Total Gross Goal

Set a monthly total gross target. The dashboard forecasts internal and other gross, then backs the remaining customer-pay need into customer-pay sales, customer-pay hours, estimated ROs, and a total team-hours target using trailing 90-day averages.

Monthly gross goal

Enter 0 to clear the goal for the selected month.

Today's target allocation by technician

Load performance data to see today's schedule- and history-aware target allocation.

Technician	Schedule	Today Progress	Recent Median	Allocated Target	Remaining Today	Pace Delta
No technician allocation loaded yet.

Choose a date range to load performance KPIs.

Main page totals for all technicians in the current pay period.

All Techs Today Tracked

-

All Techs Yesterday

-

All Techs Current Pay Period Total

-

All Techs Current Pay Period Flagged

-

All Techs Total Pacing Hours

-

All Techs Previous Full Pay Period

-

Technicians Included

-

Load summary to view overall totals.

Per-Technician Current Pay Period Totals

Technician	Today Tracked	Yesterday	Current Pay Period Total	Current Pay Period Flagged	Pacing (Projected)	Previous Full Pay Period
No overall rows loaded yet.

Current Pay Period Summary (Selected Technician)

Signed in as

Technician (manager/coordinator)

As-of date (optional, YYYY-MM-DD)

Today Tracked

-

Yesterday Flag Hours

-

Current Pay Period Total

-

Current Pay Period Flagged

-

Previous Full Pay Period

-

Load summary to view pay-period details.

Date	Flag Hours	Source	Imported
No rows loaded yet.

Load summary to see trend insights.

Long-Term Trend Chart

Reporting

Search closed management-report facts by date range, writer, and RO number.

Month

Start Date

End Date

Assigned Writer

RO #

Show labor ops

Choose a date range to load reporting results.

RO Count

-

Hours Sold

-

Technician Flag Hours

-

Total Sales

-

Labor Sales

-

Total Gross

-

ELR

-

Gross Profit %

-

Close Date	Writer	RO #	Customer	VIN	Hours Sold	Labor Sales	Total Sales	Total Gross	Discount	Data Quality	Ops
No reporting rows loaded yet.

0 rows

Tracker

Managers and coordinators can log vehicles as unassigned or directly to a technician, using the same VIN scan workflow as the technician portal.

Technician Tracker

Select Technician

Choose a technician to assign new jobs or view that technician's assigned jobs.

Unassigned creates a queue item. Select a technician to create or load assigned tracker entries.

Work date

VIN or last 8

Hangtag Number

Mileage

Flag hours

Job notes (optional)

Unassigned Vehicles/Jobs

Load manager data to view the active unassigned queue.

No unassigned vehicles/jobs loaded yet.

Assigned Tracker Entries

Load manager data to view assigned tracker entries.

Technician

Search

Work date

Issue filter

No assigned tracker entries loaded yet.

Tracker Coverage Leaderboard

This leaderboard shows who is tracking the most of their reported work. Coverage % shows how much of each technician's reported work was logged in Tracker.

Open Leaderboard to load coverage data.

Rank	Technician	Coverage	Tracked / Total
Open Leaderboard to load coverage data.

Usage & Adoption

Manager-only view of account access, self-tracking adoption, and which operational features are actually getting used.

Load usage statistics to see adoption trends.

Active Users 7D

-

Any successful access by role

Active Employees 7D

-

Managers, coordinators, and technicians with access

Employee Accesses 7D

-

Login/session access events

Employee Accesses MTD

-

Month-to-date

Employee Web Accesses 7D

-

Current web clients only

Employee Web Accesses MTD

-

Month-to-date

Employee iOS Accesses 7D

-

Unavailable until iOS sends platform info.

Employee iOS Accesses MTD

-

Unavailable until iOS sends platform info.

Self-Tracking Opted In

-

Technicians opted into self-tracking

Not Using Self-Tracking

-

Opt-out or never configured

Work Logs Created MTD

-

Across all actors

Work Logs Edited MTD

-

Across all actors

Work Logs Deleted MTD

-

Across all actors

Discrepancy Actions MTD

-

Manual flags + workflow actions

Notes Created MTD

-

Day notes created

VIN Scans MTD

-

Unavailable until VIN scan instrumentation is enabled.

Date	Tech Accesses	Staff Accesses	Work Logs Created	Work Logs Edited	Note Actions	Discrepancy Actions
No activity trend loaded yet.

Employee	Role	Tracking Opt-In	Last Seen	Last Platform	7D Accesses	30D Accesses	MTD Accesses	Successful Logins	Session Restores	Last Work Log Date
No employee usage rows loaded yet.

Manager / Coordinator Action	30D Count	MTD Count	Last Used
No manager action usage rows loaded yet.

Hour Mismatch

Operational queue for assigning, reviewing, and resolving hours issues without changing the underlying detection logic.

Status

Technician

Issue type

Owner

Start date

End date

Open Mismatches

-

New

-

In Review

-

Waiting on Technician

-

Resolved

-

Dismissed

-

Load Hour Mismatch to triage mismatch issues.

Technician	Work Date	Issue	Hours	Mileage	Workflow	Owner	Notes / Context	Last Activity	Actions
No mismatches loaded yet.

Work History Search

Search imported RO rows, technician tracker entries, and day notes in one place.

Search

Technician scope

Source

Start date

End date

Type to search work history.

Date	Technician	Type	RO	VIN	Hangtag Number	Vehicle	Mileage	Hours	Status	Adjusted	Notes	Source	Updated
No search results yet.

Knowledge Admin

Managers can create draft policy documents, upload files into draft text, review the extracted content, and publish when ready.

Choose a document or start a new draft.

Document title

Document type

Audience

Locale

Upload document

No document selected.

Change note (optional)

Draft text

Draft and published version details will appear here.

No document versions yet.

Chunk preview appears after publish.

Sync Control Center

Operational sync tools and recent run history across Dealertrack report ingestion, Gmail sync, and Wix bookings.

VIN backfill can be run here when vehicle decode coverage is lagging.

Last Gmail Sync

Never Run

Dealertrack / Gmail Report Ingestion

Recommended: connect Gmail with Google Sign-In, then use Sync.

Gmail not connected.

Upload PDF/CSV report file

Import report from server path

Mailbox sync limit

IMAP fallback settings (advanced)

IMAP host

Gmail address

Gmail app password

Mailbox folder

Subject filter

Import / Sync Output

No import/sync run yet.

Wix Bookings Sync

Uses Wix app OAuth from the backend. Imported rows feed the booked estimate only and depend on Wix staff names matching technicians in this app.

Wix App Auth Configured

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Instance ID Present

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Last Token Fetch

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Last Wix Sync

Loading...

Auto Sync

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Rolling Window

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Auto Sync Enabled

Business-Hours Interval

After-Hours Interval

Business hours are fixed at 7:00 AM-7:00 PM in the app timezone.

Current effective interval will appear here.

Import start date

Import end date

Wix settings are not loaded yet.

Recent Sync History

Current Status

Never Run

Last Successful Sync

-

Most Recent Run

-

Running Source

-

Load sync status to view recent runs.

Status	Source / Mode	Started	Finished	Duration	Processed	Imported	Issues	Actions
No sync runs yet.

Settings

Global settings for tracking, workload archetypes, quotes, and daily estimate inputs.

Language

Choose how built-in app text is displayed.

My Account

Service Writer Number

Managers and admins can update this number in User Management.

Work email

Confirm work email

Mobile phone

Passkeys

Create a passkey for faster sign-in on supported devices. Email code stays available as backup.

Loading passkeys...

AI Insights Admin

Tracking Auto-Flag Settings

Enable VIN decode (year/make/model lookup)

Allow technicians to fix VIN suggestions

When enabled, technicians can use the VIN match pop-up on their own missing-report items.

Allow technicians to link extra RO suggestions

When enabled, technicians can use the extra RO pop-up on their own open mismatches.

Stale unassigned alert threshold (minutes)

Future manager/coordinator unassigned-vehicle alerts will use this global threshold.

RO series prefix for this team

Use starting RO digits like 9, 8, or 6. A matched technician team overrides this fallback.

Loading tracking settings...

Service / Job Archetypes

These are workload archetypes for coaching and estimates. They are not inferred from Dealertrack history.

Loading service/job archetypes...

Name	Min Hours	Max Hours	Scheduled	Gap-Closing	Forecast	Suggest	Order / Actions
No archetypes loaded yet.

Motivational Quotes

Upload a plain text or JSON quote file. Quotes are optional and rotate on the coach card.

Quotes file (.txt or .json)

Loading motivational quotes...

#	Quote
No quotes loaded yet.

Estimate Jobs

Estimate jobs are date-based forecast inputs only. Manual Wix-type rows are placeholders and may later coexist with imported Wix appointments.

Technician

Work date

Source type

Archetype (optional)

Title

Estimated hours

Notes (optional)

Estimate jobs load by exact work date and technician.

Filter technician

Filter work date

Date	Technician	Source	Title	Archetype	Hours	Notes	Actions
No estimate jobs loaded yet.

User Management

Add or remove employees. Manager/coordinator can also update each technician's normal work schedule, and managers can save coordinator alert schedules here. Removing a technician unassigns their active jobs.

New user name

New user role

Team

Work email

Mobile phone

Staff Security Settings (manager)

Current staff access code

New staff access code

Confirm new staff access code

Loading staff security settings...

No user actions yet.

Feedback Inbox

Review issue reports and feedback submitted from the technician and manager portals.

Type

Portal

Load feedback submissions to review recent reports.

No submissions loaded yet.

Report an Issue

Tell us what happened. We will include your current page and version automatically.

Short title (optional)

Message

We automatically include your current portal, page, and software version.